Centrelink Single Mother Pension

Centrelink Christmas reporting arrangements & opening hours

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Centrelink Christmas reporting arrangements & opening hours

Postby Forum Administrator » Mon Dec 05, 2011 11:12 pm

From an ABC interview with Hank Jongen... - Forum Admin

Centrelink holiday reporting arrangements

"It's important customers are aware they may have different payment dates and reporting requirements over the holiday period.

Centrelink recommends customers register for on-line services before the holiday period so they can report income, submit Medicare claims or update personal information from home; it's an easy process and can save people a bit of time and hassle during the silly season.

Information about Christmas and new Year arrangements and opening hours is available at www.humanservices.gov.au "
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Centrelink extends hours for reporting income

Postby Mummy Moderator » Mon Dec 19, 2011 11:04 am

From the Human Services website:

Centrelink extends hours for reporting income

If you are due to report your income, activity test or participation details to Centrelink via Centrelink Online Services or by phone, on Tuesday 20 December, Wednesday 21 December and Wednesday 28 December, we have extended the reporting time. The time has been extended to 7:30 pm local time for all states except WA who must report by 6:00 pm AWST.

http://www.humanservices.gov.au/
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Latest Centrelink, Child Support & Medicare Christmas open h

Postby Forum Administrator » Mon Dec 19, 2011 11:20 am

From the Human Services Website - Forum Admin
-------------------------------------------------

All Centrelink offices and Call Centres will be closed on:

Monday 26 December 2011– Christmas Day public holiday

Tuesday 27 December 2011 – Boxing Day public holiday

Monday 2 January 2012 – New Years Day public holiday

Thursday 26 January 2012 – Australia Day

Reporting Arrangements
Information for you if you need to return forms or report your earnings from employment.

This includes customers who receive:

•Newstart Allowance
•Youth Allowance
•All other payments where customers have to return forms or have been sent Reporting Statements.
If you are due to return a form, you must do so before you can be paid.

Date forms and reports normally due
Date forms can be returned and reports made

Monday 19 December Monday 19 December
Tuesday 20 December Tuesday 20 December
Wednesday 21 December Tuesday 20 December
Thursday 22 December Wednesday 21 December
Friday 23 December Wednesday 21 December
Monday 26 December Thursday 22 December
Tuesday 27 December Friday 23 December
Wednesday 28 December Wednesday 28 December
Thursday 29 December Wednesday 28 December
Friday 30 December Thursday 29 December
Monday 2 January Friday 30 December
Tuesday 3 January Tuesday 3 January
Monday 23 January Monday 23 January
Tuesday 24 January Monday 23 January
Wednesday 25 January Tuesday 24 January
Thursday 26 January Wednesday 25 January
Friday 27 January Friday 27 January

Important points for reporting


•As the form covers the full normal assessment period, you must include estimates of earnings or other changes for the full period. Incorrect estimates are to be corrected within 14 days or on the next form
•Forms with an early return date will be printed on yellow paper. If you are a postal lodger you have the option to return your forms personally on the early return date
•Forms can be returned after the end of your reporting periods if you wish to wait until you are sure of your earnings or other changes. Remember that forms must be returned before you can be paid
•Online Services and Phone Self Service will be available during National Public Holidays for the Christmas 2011 to Australia Day 2012 period.
.Payment arrangements
Information for you if you do not need to return forms or report your earnings before getting paid.

For non reporting customers who receive:

•Family Assistance
•Parenting Payment
•Pensions
•Pensioner Education Supplement
•Assistance for Isolated Children
•ABSTUDY.
Normal payment delivery date
Revised payment delivery date
Next normal payment date

Wednesday 21 December Wednesday 21 December Wednesday 4 January
Thursday 22 December Thursday 22 December Thursday 5 January
Friday 23 December Thursday 22 December Friday 6 January
Monday 26 December Friday 23 December Monday 9 January
Tuesday 27 December Friday 23 December Tuesday 10 January
Wednesday 28 December Wednesday 28 December Wednesday 11January
Thursday 29 December Thursday 29 December Thursday 12 January
Friday 30 December Friday 30 December Friday 13 January
Monday 2 January Friday 30 December Monday 16 January
Tuesday 3 January Tuesday 3 January Tueday 17 January
Wednesday 4 January Wednesday 4 January Wednesday 18 January
Thursday 5 January Thursday 5 January Thursday 19 January
Wednesday 25 January Wednesday 25 January Wednesday 8 February
Thursday 26 January Wednesday 25 January Thursday 9 February
Friday 27 January Friday 27 January Friday 10 February
Monday 30 January Monday 30 January Monday 13 February
Tuesday 31 January Tuesday 31 January Tuesday 14 February

For non reporting customers who receive:

•Austudy
•Youth Allowance
•Sickness Allowance
•Partner Allowance
•Widow Allowance
•Special Benefit
•Newstart Allowance.
Normal payment delivery date
Revised payment delivery date
Next normal payment date

Tuesday 20 December Tuesday 20 December Tuesday 3 January
Wednesday 21 December Wednesday 21 December Wednesday 4 January
Thursday 22 December Wednesday 21 December Thursday 5 January
Friday 23 December Thursday 22 December Friday 6 January
Monday 26 December Thursday 22 December Monday 9 January
Tuesday 27 December Friday 23 December Tuesday 10 January
Wednesday 28 December Wednesday 28 December Wednesday 11 January
Thursday 29 December Thursday 29 December Thursday 12 January
Friday 30 December Thursday 29 December Friday 13 January
Monday 2 January Friday 30 December Monday 16 January
Tuesday 3 January Tuesday 3 January Tuesday 17 January
Wednesday 4 January Wednesday 4 January Wednesday 18 January
Tuesday 24 January Tuesday 24 January Tuesday 7 February
Wednesday 25 January Tuesday 24 January Wednesday 8 February
Thursday 26 January Wednesday 25 January Thursday 9 February
Friday 27 January Friday 27 January Friday 10 February
Monday 30 January Monday 30 January Monday 13 February

Important points for payments


•An early payment is not an extra payment. It is a normal payment paid early because of the public holiday period. You will need to budget carefully so this payment lasts until your next payment is due
•No payments will be delayed by public holidays. Some payments will be made early
•Where payments are made early they are advanced by as few working days as possible – to minimise disruption to your budgeting patterns.
.Child Support
Child Support will be offering a limited phone enquiry service over the holiday period. We reopen for usual business at 8.30 am AEST Tuesday 3 January 2012. If you have an urgent child support issue you can still contact us on 131 272.

Any payments received from 23 December 2011 will be processed from 30 December 2011.

You’ll be able to get your latest payment information by calling the automated Child Support Information Service on 131 107. You can also enrol for CSAonline[1].

Medicare
Medicare Service Centres are closed from 24—28 December 2011 for Christmas and 31 December 2011 until 2 January 2012 for the New Year. Offices will be open on 29 and 30 December 2011 and reopen again on 3 January 2012.

You can save yourself a trip to Medicare by using one of our other claiming options. The most convenient ways to claim are at your doctor when you pay or online through Online Services, if you’re registered. Find out more about how to claim from Medicare[2]
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